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Jim's Mobile Phones
 

FAQ’s

Getting Started

Jim's Mobile Phones (ABN 26 108 680 897) uses part of Telstra's 4G and 3G mobile network.

Jim's Mobile Phones provides customers a combined 4G and 3G coverage footprint of 98.5% and a 4G coverage footprint of 92% of the Australian population, covering 1.3 million square kilometres.
Jim's Mobile Phones (ABN 26 108 680 897) uses part of Telstra's 4G and 3G mobile network.

Jim's Mobile Phones provides customers a combined 4G and 3G coverage footprint of 98.5% and a 4G coverage footprint of 92% of the Australian population, covering 1.3 million square kilometres. To check coverage at your location please click here.
To take a look at your great value plan options, please click here.
First up you'll need to have your new Jim's Mobile SIM card and your welcome email.

Visit the Jim's Mobile web site and select ACTIVATE SIM. You will need to enter the mobile number and mobile access password as provided to you in your welcome email.

Once you have submitted the activation your service will be ready to go.
If you're not porting your current mobile number to Jim's Mobile Phones, it should only take a couple of minutes.

If you are porting, it usually depends on your current mobile carrier. The Mobile Number Portability Industry Code states that 90% of ports must be completed within 3 Standard Hours of Operation and 99% completed within 2 Business days.

Please note that Standard Hours of Operation are 8am to 8pm Monday to Friday, and 10am to 6pm on Saturdays (AEST). Porting is not available on Sundays and most public holidays.

Billing

Jim's Mobile Phones only accepts direct debit via a Credit Card for the payment of services. Auto Payment from your nominated credit card is setup at the time of sign-up and purchase.
To change your nominated credit card details please login to your Account Portal or contact Customer Care on 1300 132 915.
You may cancel this service at anytime and is best performed prior to the anniversary date of your plan. There is no minimum term on this plan and as such no termination fees. Plan charges are payable in advance and there is no refund of any amounts if you cancel your service or transfer your number to a new provider.
You can request to change to a plan of higher or lower value, the change will take place at your next renewal date. You may initiate the change via your account portal or via the Jim's Mobile App.
We operate anniversary billing. This means that if you activate a service with us on days 1-28 in a given month, we will bill you on that same date each commencing month. Where your service is activated on days 29-31, we will bill you monthly on the 28th day commencing the following month. For example, if you activate your service on the 30th January, we will bill you on the 28th of each month thereafter.

Your service will be automatically renewed and billed on the same day each month unless you inform us you wish to cancel your service or you transfer your number to a new provider.

Your invoices are sent by email only.

Help & Support

A number of mobile handsets and mobile broadband devices have been tested for inter-operability with our service. If you are unsure please contact Customer Care.
No. You will need to contact Customer Care to have this feature activated.
Generally, most mobile devices will automatically self-configure when they detect a new SIM in the device, and require no End User manipulation of settings, however there may be a few issues causing a device to not auto-configure with the correct settings for Jim’s solution:

1. The device has pre-set settings for a specific carrier
2. The device recognises a Jims' SIM card as a Telstra retail SIM and applies an APN suited to Telstra retail.

In order for a service to operate correctly, the device should have a configuration with correct settings;

The main settings that may need configuration are:

- SMSC (SMS Message Centre) to send SMS
- Access Point Name (APN) for data connections
- MMSC (MMS Message Centre) to send MMS

The SMSC for MEA’s services is: +61418706275

Combined Data and MMS settings: For APN and MMS, these are combined in one group of settings as follows: Name: Mobile Data APN: mdata.net.au Proxy: (blank) Port: (blank) Username: (blank) Password: (blank) Server: (blank)

MMSC: http://mmsc.mdata.net.au:8003 MMS proxy: 10.1.1.180 MMS port: 80 MMS Protocol: WAP 2.0 MCC: 505 MNC: 01 Authentication: (blank) APN type: default,dun,supl,mms

Note: Incorrect settings may introduce the following conditions: - Inability to use mobile/cellular - Inability to send MMS/SMS
Easy! Simply dial 141 from your device and follow the prompts. If a PIN is required to setup enter 366141.
The first thing to try is to restart your device. Sometimes, it is also necessary to deactivate data in settings, and then switch data back on. Also, make sure that your device is charged, and that you have network coverage. If that doesn't work please call our Customer Care team on 1300 132 915 for further assistance.
Once your included data is fully depleted, data is blocked and you will not be able to use any additional data unless you purchase a data bolt-on.

You can add a data bolt-on at any time during plan cycle via the Jim's Mobile Phone App or via your Account Portal.

Additional data can be purchased in blocks of 1GB for $10.

All data will expire upon your monthly renewal date, so if for example, you purchase a 1GB data bolt-on 4 days prior to your renewal date, you will only have 4 days to use the data and then it will expire when your plan is renewed.
If you want to extend out the ring time to 30 seconds before your phone goes to voice mail dial **61*+61141**30#

Contact

To contact Customer Care please raise a ticket here or alternatively call 1300 132 915.
Jim's Mobile Phones takes every complaint and feedback very seriously. We appreciate every opportunity to make things better. If we don't know we can't fix it. You have the right to make a complaint where you are dissatisfied with the services or products that we provide or with the way we’ve handled your enquiry or complaint.

Your feedback is always important to us, good or bad, especially when we don’t meet the expectations we set for ourselves on service or we fail to deliver the service you expect. We want to make sure your concerns are resolved as effectively as possible.

We will deal with your complaint fairly, courteously and deal with your complaint in a timely manner, considering all the circumstances of the complaint and any special needs you may have.

For further information please see our Complaints Handling Policy here.